Courses Available Dealing With Difficult People High Pressure Negotiation: Taking it to the Next Level Leadership Workshop Masterful Communications; Because Every Word Matters Influence: Gaining Voluntary Compliance Enhancing Employee Safety Through Situational Awareness Ethics-Based Decision Making Workplace Violence - Prevention & Prediction Teambuilding Suicide: Assessment and Intervention Advanced Presentation Skills Workplace Bullying Leadership Workshop This workshop is designed to offer a diverse menu of topics from which specific modules can be selected depending on instructional objectives. This session emphasizes the value of “leadership” over “management” and highlights the importance of relationships being at the core of effective, adaptive and transformational leadership. The following modules are available for inclusion: Constructive Conflict Management: Turning negative personal interactions into positive and productive experiences. Influencing Others: Proven strategies for applying influence to get people to do the things we need them to do; this is all about “winning them over” and not about “winning over them”. Effective Communication Skills: Learning new strategies for communicating free of assumptions to maximize our interpersonal and business relationships.

Motivation and Inspiration: A review of how we, as individuals, can increase

our level of inspiration and how that serves to motivate those around us.

Dealing with Problem Behaviors: A review of our default and sometimes ineffective strategy for managing the problem employee as well as additional tactics and verbal skills to motivate them more effectively. Managing Change: Understanding how change can adversely affect the workplace and how to convert that negativity into a positive and productive process. Effective Time Management: Identifying our “time wasters” with a view to setting appropriate time management goals and thereby increasing our organizational effectiveness. Ethical Based Decision Making: Using a series of hard hitting, workplace based ethical dilemmas to illustrate how our world is seldom black or white. Goal Setting: Using the concept of SMART goal setting (Specific goal, Measurable goal, Achievable goal, Realistic goal and Timely goal) to move our leadership objectives forward. Learning outcome: Participants of this session will be provided with a series of leadership concepts designed to enhance or supplement already existing leadership capacity. Additionally, the training modules contained within this session are designed to provide enhanced levels of confidence in managing sub-optimal behaviors.